Stakeholders

To ensure the implementation of major issues, the Department of Administration and Finance shall check the execution status and propose directions periodically and report to the board of directors annually. The Department of Administration and Finance has reported to the board of directors on Nov. 12th, 2024.
Recent communication status and content are updated as follows:

Stakeholders	Shareholders and investors
Important concerned topics	Business operating performance Compliance with the laws Ethics and integrity Risk management Shareholders' rights and interests Financial transparency Communication and grievance mechanism for stakeholders
Company's main responsibilities	Compliance with the regulatory authority’s latest laws and policies; react promptly and make adjustments to the company in order to comply with the laws and policies Provide timely and accurate company information Maintain the company’s good business operations and performance
Contact information and communication method	Contact window : Miss Lin from the Department of Administration and Finance. Mail：ally-lin@utechzone.com.tw The announcement of major events will not only be announced on the website of the Market Observation Post System but also through press releases if necessary.
Communication content and frequency in 2024	Held shareholder meeting yearly to report company's operating policy and profitability to investors Held board of directors quarterly to discuss sales progress and report financial implementation Released major information irregularly at public information observation station Utechzone was invited/actively to participate in investor conference irregularly to explain the company's operating results and prospects Announced consolidated financial reports quarterly

Stakeholders	Clients
Important concerned topics	Compliance with the laws Marketing communication Service quality
Company's main responsibilities	Provide high quality products and services Increase customer’s level of satisfaction
Contact information and communication method	Contact window: Miss Yeh from the Business and Marketing Department Mail：wendyyeh@utechzone.com.tw In accordance with the customers' demands on the product, environment and responsibility, for cooperation and continuous improvement
Communication content and frequency in 2024	Held customer meetings irregularly Participated various exhibitions to interact with customers, collect related information and seek cooperation opportunities

Stakeholders	Suppliers
Important concerned topics	Assessment of the supplier’s work environment conditions Compliance with the environmental laws
Company's main responsibilities	Request the company to pay attention to the environmental issues internally and reinforce supplier management. All of the provided products, parts, materials and accessories should be in accordance with the domestic and international environmental standards. Request the suppliers to be in compliance with the Occupational Safety and Health Act and read the “Labor Safety and Health Management Implementation Rules.” For any violations, the company will request all of the involved personnel or suppliers to improve within a time limit, or else the employment or purchase contract shall be terminated as a punishment.
Contact information and communication method	Contact Window: Mr. Kuo from the Materials Department Mail：tonykuo@utechzone.com.tw Supplier conference meeting
Communication content and frequency in 2024	Held supplier meetings irregularly to review quality and lead time Conducted suppler evaluations periodically in January every year, and a total of 109 suppliers have been assessed in 2024

Stakeholders	Employee
Important concerned topics	Relationship between labor and employer Talent training and development Salary and benefits Workplace’s health and safety Employee recognition and retention
Company's main responsibilities	Protection of human rights UTECHZONE Co., Ltd. is committed to employee well-being through the respect of human rights and complying with the relevant regulations of international human rights: Fair recruitment - Ensure that employees are not discriminated against in the process of recruitment, appointment and promotion. Prohibition of child labor - The company is compliant with the Labor Standards Act and will not employ a laborer who is under the age of 15. Prevention of sexual harassment – Announce the prevention measures for sexual harassment, method for complaints and disciplinary measures; create special hotline and email for complaints. Shorten the working hours - The normal daily working hours of UTECHZONE Co., Ltd. is seven hours, which is lower than the standard of eight hours based on the Labor Standards Act. Employee development: Increase diverse education and training Safe and hygienic environment Employee communication
Contact information and communication method	Contact window: Miss Chiang from the Administration and Finance Department Mail：hr@utechzone.com.tw, veckie@utechzone.com.tw Special hotline and email for complaints of sexual harassment Create “UTECHZONE Forum” for employees to express their opinions Report any violation that is against the integrity of business operations to the independent directors through external websites Also report to the audit unit or the human resources department
Communication content and frequency in 2024	Held employee trainings periodically for new comers to fit in company culture and understand related regulations Held health examination for employees and contractors Exchanged opinions through forums, management meetings and emails to maintain smooth interaction between labor and management

Stakeholders	Community
Important concerned topics	Social welfare and donations to the society
Company's main responsibilities	Based on the corporate ethics, be fair and treat all of the stakeholders equally and expand its influence to the society. Promote the concept of corporate feedback on the society and enhance its positive social influence.
Contact information and communication method	Contact window: Miss Chiang from the Administration and Finance Department Mail：socialservice@utehczone.com.tw, veckie@utechzone.com.tw The implementation results can be seen on the company's official website
Communication content and frequency in 2024	Sponsor the "2023 Summer Activities for Kids" event held by Shulin District Sports Association to promote the sports talent cultivation program, and strengthen children's physical fitness and professional skill. Sponsored "2023 Sustainable Smart Innovation Hackathon Competition" jointly organized by eight universities. Creative proposals were presented by students in the competition, expecting to fulfill operation management optimization, service innovation and friendly society. In August 2024, a donation was made to the "Foundation of Cardiovascular Medicine," which primarily supports cardiac medical research. Additionally, the foundation also provides incentive allowance for cardiac surgery professionals, offering them opportunities to participate in advanced training abroad and engage in international exchanges. These efforts aim to further enhance Taiwanese academic and techniques in cardiac surgery, ultimately benefiting more patients in the future.